Our Promise to You:
Your jewellery has been created with the utmost care and attention to detail. Fingerprints vary greatly from person to person, not only in swirl design, but also depth and clarity. Age, health, medical treatment and many other factors can cause prints to fade. After passing, fingers may have some wrinkles in them that were not there in life. We have some techniques to rememdy this, however it is not always possible to eliminate them completely. We use multiple techniques to get the best possible result. Please remember, it is still your loved ones touch, which is what makes it so very special. Handmade jewellery is not perfect and as such may have small imperfections compared with machine-made jewellery. This does not detract from its value, beauty or purpose.
Manufacturing Warranty:
We offer a 10 year warranty against manufacturing defects excluding wear and tear. We offer a 5 year warranty on print definition. After this time, there may be a fee ranging from $95 - $150 to re engrave your keepsake depending on the design chosen and if we have a digital image of the fingerprint. Repairs or changes done to your jewellery by other jewellers will void this warranty as we cannot guarantee their workmanship or materials.
Refunds & Returns:
We are unable to offer refunds or returns on custom-made jewellery for change of mind.
Repairs & Care:
Improper wear, use or care of the jewellery resulting in wear-and-tear will not be covered by the warranty. See general care section for more information
Ring Re-sizing:
If you have purchased a handmade ring from us, we are happy to resize your ring once, free of charge within the first 6 months after purchase. It is normal for fingers to fluctuate with heat, pregnancy, sickness and weight-gain/loss. Re-sizing after 6 months will be chargeable. Some rings (Ashes vessels) may not be re-sizable.
Insurance:
If you wish to insure your keepsake, we recommend you purchase insurance through a company that specialises in jewellery, alternatively your jewellery may be added to your home insurance (you will need to discuss this with them). Please realise that in the event of a claim, most general insurance companies will encourage you to have your jewellery replaced or fixed by a jeweller of their choice at their nominated value, however they are unable to force you to do if you tell them you have a preferred family jewellers.
Valuations:
We are not trained to provide valuations. Jewellers who are not trained valuers cannot provide a legal valuation, this must be done by a valuer who is registered.
General Care:
To extend the wear, and preserve the beauty of your jewellery it is important to take care of your pieces so that they can be enjoyed for generations to come. Jewellery can get dented and damaged if treated roughly. Before doing any vigorous activities (i.e. household work, going to the gym, etc.) it is important to remove your jewellery. Avoid household cleaners as they can cause eroding and distressing of jewellery. It is imperative to keep pieces away from water and chemicals. Moisture, tarnishes, and mixed metals can weaken your products. Chlorine can cause metal to fracture with repeated exposure. Avoid cleaning products, swimming pools and spa's. Proper storage of your pieces is important. Each piece of jewellery should be stored separately. This will prevent it from getting scratched, tangled, or scuffed.
Caring for Sterling Silver:
Clean your sterling silver jewellery with a soft 100% cotton cloth or flannel. Silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too briskly. Never use anything but a clean 100% cotton. Paper, polyester, and coarse fabrics often contain wood fibres or synthetics that can cause tiny scratches in the surface of your fine sterling silver jewellery. Dirt left over from previous cleanings can scratch the surface as well. It is normal for silver to oxidize (become tarnished due to air exposure). Preventative care by storing your jewellery in a closed box or plastic bag will lessen the rate that this occurs. Silver can be restored by a professional polish or using a special sterling silver cleaning cloth. Caring for
Rhodium-Plated Items:
Plating has a 6-12month life before it needs replacing. Proper cleaning and care will ensure you maximise that lifespan. Clean rhodium plated with warm water and a mild liquid soap. Rinse and dry with a soft polishing cloth immediately to avoid mineral residue from the water.Never use any chemicals on your rhodium items. Never use toothpaste and never brush with a toothbrush. Don't use polishing cloths that are intended for use on uncoated silver or for gold jewellery. Don't place in an ultrasonic cleaner. Never use abrasives of any kind. Never use silver dips. Never use ammonia-based products.
Caring for Gold Plating:
Keep gold-plated jewellery away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewellery in a velvet lined jewellery box, or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewellery with a damp cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a non-abrasive jewellery polishing cloth and gently rub the gold-plated jewellery to restore shine.
Caring for Gold:
Gold doesn’t tarnish, but it can be scratched and dirtied or dulled by the oils in your skin, body lotion, makeup or other substances. To clean gold mix a squeeze of mild dish detergent with warm water in a bowl. Put the gold item into the soap mixture and let sit for a few minutes. Use a very soft toothbrush to gently scrub the jewellery. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth or 100% cotton cloth.
Your jewellery has been created with the utmost care and attention to detail. Fingerprints vary greatly from person to person, not only in swirl design, but also depth and clarity. Age, health, medical treatment and many other factors can cause prints to fade. After passing, fingers may have some wrinkles in them that were not there in life. We have some techniques to rememdy this, however it is not always possible to eliminate them completely. We use multiple techniques to get the best possible result. Please remember, it is still your loved ones touch, which is what makes it so very special. Handmade jewellery is not perfect and as such may have small imperfections compared with machine-made jewellery. This does not detract from its value, beauty or purpose.
Manufacturing Warranty:
We offer a 10 year warranty against manufacturing defects excluding wear and tear. We offer a 5 year warranty on print definition. After this time, there may be a fee ranging from $95 - $150 to re engrave your keepsake depending on the design chosen and if we have a digital image of the fingerprint. Repairs or changes done to your jewellery by other jewellers will void this warranty as we cannot guarantee their workmanship or materials.
Refunds & Returns:
We are unable to offer refunds or returns on custom-made jewellery for change of mind.
Repairs & Care:
Improper wear, use or care of the jewellery resulting in wear-and-tear will not be covered by the warranty. See general care section for more information
Ring Re-sizing:
If you have purchased a handmade ring from us, we are happy to resize your ring once, free of charge within the first 6 months after purchase. It is normal for fingers to fluctuate with heat, pregnancy, sickness and weight-gain/loss. Re-sizing after 6 months will be chargeable. Some rings (Ashes vessels) may not be re-sizable.
Insurance:
If you wish to insure your keepsake, we recommend you purchase insurance through a company that specialises in jewellery, alternatively your jewellery may be added to your home insurance (you will need to discuss this with them). Please realise that in the event of a claim, most general insurance companies will encourage you to have your jewellery replaced or fixed by a jeweller of their choice at their nominated value, however they are unable to force you to do if you tell them you have a preferred family jewellers.
Valuations:
We are not trained to provide valuations. Jewellers who are not trained valuers cannot provide a legal valuation, this must be done by a valuer who is registered.
General Care:
To extend the wear, and preserve the beauty of your jewellery it is important to take care of your pieces so that they can be enjoyed for generations to come. Jewellery can get dented and damaged if treated roughly. Before doing any vigorous activities (i.e. household work, going to the gym, etc.) it is important to remove your jewellery. Avoid household cleaners as they can cause eroding and distressing of jewellery. It is imperative to keep pieces away from water and chemicals. Moisture, tarnishes, and mixed metals can weaken your products. Chlorine can cause metal to fracture with repeated exposure. Avoid cleaning products, swimming pools and spa's. Proper storage of your pieces is important. Each piece of jewellery should be stored separately. This will prevent it from getting scratched, tangled, or scuffed.
Caring for Sterling Silver:
Clean your sterling silver jewellery with a soft 100% cotton cloth or flannel. Silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too briskly. Never use anything but a clean 100% cotton. Paper, polyester, and coarse fabrics often contain wood fibres or synthetics that can cause tiny scratches in the surface of your fine sterling silver jewellery. Dirt left over from previous cleanings can scratch the surface as well. It is normal for silver to oxidize (become tarnished due to air exposure). Preventative care by storing your jewellery in a closed box or plastic bag will lessen the rate that this occurs. Silver can be restored by a professional polish or using a special sterling silver cleaning cloth. Caring for
Rhodium-Plated Items:
Plating has a 6-12month life before it needs replacing. Proper cleaning and care will ensure you maximise that lifespan. Clean rhodium plated with warm water and a mild liquid soap. Rinse and dry with a soft polishing cloth immediately to avoid mineral residue from the water.Never use any chemicals on your rhodium items. Never use toothpaste and never brush with a toothbrush. Don't use polishing cloths that are intended for use on uncoated silver or for gold jewellery. Don't place in an ultrasonic cleaner. Never use abrasives of any kind. Never use silver dips. Never use ammonia-based products.
Caring for Gold Plating:
Keep gold-plated jewellery away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewellery in a velvet lined jewellery box, or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewellery with a damp cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a non-abrasive jewellery polishing cloth and gently rub the gold-plated jewellery to restore shine.
Caring for Gold:
Gold doesn’t tarnish, but it can be scratched and dirtied or dulled by the oils in your skin, body lotion, makeup or other substances. To clean gold mix a squeeze of mild dish detergent with warm water in a bowl. Put the gold item into the soap mixture and let sit for a few minutes. Use a very soft toothbrush to gently scrub the jewellery. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth or 100% cotton cloth.